At Swim Gear Central, we understand that getting your high-performance swimming gear quickly and reliably is essential to your training and enjoyment. Whether you’re preparing for a competition, maintaining your fitness, or simply enjoying the water, we strive to make our delivery process as smooth and efficient as possible. Here’s everything you need to know about how we ship your orders.
Shipping Options
We offer two convenient shipping methods to cater to your needs, ensuring you receive your gear in a timely manner, no matter where you are in the world (excluding some Asian and remote regions).
- Standard Shipping: For a flat rate of $12.95, we use trusted carriers like DHL or FedEx. This option is ideal if you need your items sooner. Once your order is processed and shipped, delivery typically takes 10-15 days. This method is reliable and includes tracking so you can monitor your package every step of the way.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This economical option delivers your gear within 15-25 days after shipment. It’s perfect for those who are planning ahead and want to save on costs without compromising on service.
Order Processing Time
Before your order ships, our team works diligently to ensure everything is perfect. We take 1-2 days to process your order. This includes picking, packing, and quality checks to guarantee that you receive the right products in pristine condition. We know that quality matters just as much as speed, especially when it comes to performance-driven swimwear and equipment.
Global Reach with Local Care
Based in Australia, we ship worldwide to swimmers in diverse environments, from competitive pools to open water. However, please note that we do not deliver to some Asian and remote regions due to logistical constraints. Our Australian roots mean we understand the needs of swimmers everywhere, and we’re committed to providing service that feels local, even from afar.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey until it arrives at your doorstep. If you have any questions about your delivery, our customer support team is here to help—just reach out to us at [email protected].
Returns and Delivery
We want you to be completely satisfied with your purchase. If anything isn’t right, you have 15 days from the date of receipt to initiate a return. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. For full details, refer to our Returns Policy on our website.
Pro Tip: To avoid delays, double-check your shipping address during checkout. Incorrect addresses can lead to longer delivery times or returned packages.
At Swim Gear Central, we’re more than just a store—we’re your partner in aquatic excellence. Our delivery options are designed to get you geared up and ready to make waves, wherever you are. Thank you for choosing us for your swimming needs!