Welcome to Swim Gear Central’s FAQ page! We’re here to help you navigate your swimming gear needs with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Products & Orders

What types of swimming gear do you offer?
We specialise in high-performance swimming equipment and apparel for all ages and genders. Our range includes competition suits (including Junior, Female and Male Race Suits), training gear like drag suits and anti-fog goggles, aqua aerobics equipment, activewear, bags, hats, and home training aids. Whether you’re a competitive swimmer or fitness enthusiast, we have gear to enhance your aquatic experience.
How do I choose the right size for swimwear?
We provide detailed size charts for all our swimwear products on their product pages. For competition suits, we recommend checking measurements carefully as they often fit tighter than recreational swimwear. If you need further assistance, our customer service team can help guide you to the perfect fit.

Shipping & Delivery

Where do you ship to?
We ship worldwide to swimmers everywhere! However, due to logistical constraints, we’re currently unable to deliver to some Asian countries and remote regions. Our Australian base allows us to serve swimmers globally with care and expertise.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivering within 10-15 days after shipment with tracking
– Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after shipment
How long does order processing take?
We take 1-2 days to process your order before shipment. This includes careful picking, packing, and quality checks to ensure you receive perfect products.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You have 15 days from the date of receipt to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Please see our full Returns Policy on our website for details.
What if I receive a defective or wrong item?
If you receive a defective product or incorrect item, we’ll happily cover return shipping and expedite your replacement. Please contact us immediately at [email protected] with your order number and details.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through secure encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and speed up future purchases.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Still have questions? Our customer support team is here to help!
Email us at: [email protected]
We typically respond within 24 hours during business days.

At Swim Gear Central, we’re more than just a store—we’re your partner in aquatic excellence. Thank you for choosing us for your swimming needs!