At Swim Gear Central, we’re committed to your complete satisfaction with our premium swimming gear and accessories. We understand that sometimes products need to be returned or exchanged, and we’ve made this process as smooth as swimming laps in a calm pool.

Our Returns Policy

We offer a 15-day return policy from the date you receive your items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unworn and unused
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: For hygiene and safety reasons, we cannot accept returns on the following products:
  • Ear Plugs
  • Hair & Body Products
These items are excluded from our returns policy to ensure the health and safety of all our customers.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 24 business hours with a Return Authorization Number and instructions.
  3. Package Your Item: Securely package the item(s) for return, including the original packaging and all tags.
  4. Ship Your Return: Send the package to our address (provided in your authorization email). We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  5. Processing: Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product). For exchanges due to size issues, we’ll cover the shipping costs for the replacement item.

Refund Information

Refund Method Processing Time Notes
Credit Card/PayPal 5-10 business days Refunds will be issued to your original payment method
Store Credit 1-2 business days Immediate issuance of digital gift card

Please note that shipping charges are non-refundable for returns that are not our fault.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will issue a refund instead.

Return Request Template

Copy and paste the template below into an email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swim Gear Central Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Name: [Your full name]
Product(s) to return: [Product name(s) and quantity]
Reason for return: [Please specify reason – size, style, defect, etc.]

For exchanges, please specify:
Preferred exchange item: [Product name and size/color]

I confirm that the item(s) are unworn, unused, and in original packaging with all tags attached.

Thank you,
[Your Name]

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Need Help?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Address: 35 Mnimbah Road, CARRABOLLA, AU 2311
Response Time: Within 24 hours during business days