Term and Conditions

1. About Us

Swim Gear Central is an online retailer specializing in high-quality swimming equipment and accessories, operating from:

Address: 35 Mnimbah Road, CARRABOLLA, AU 2311
Email: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website to engage in any fraudulent activities
• Be responsible for all activities that occur under your account

3. Products and Services Description

Swim Gear Central offers a comprehensive range of swimming-related products including:

• Competition and training swimwear for all ages and genders
• Swimming accessories (goggles, caps, ear plugs, etc.)
• Training equipment and aids
• Activewear and gym wear
• Specialized products for aquatic activities

We strive to provide accurate product descriptions and images. However, slight variations may occur, and we cannot guarantee that your device’s display will accurately reflect product colors.

Hygiene-Sensitive Products

For health and safety reasons, certain products including ear plugs and hair & body products are non-returnable unless defective.

4. Order and Payment Terms

Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• Once shipped, you will receive tracking information
• We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in [currency] and include GST where applicable. Payment is processed securely, and we do not store your complete payment card details.

5. Shipping and Delivery

Shipping Areas

We ship globally, excluding some parts of Asia and remote areas. Shipping restrictions may apply to certain products.

Shipping Options

We offer two shipping methods:

• Standard Shipping: DHL or FedEx – $12.95 – 10-15 business days after dispatch
• Free Shipping: EMS – Free on orders over $50 – 15-25 business days after dispatch

Delivery times are estimates only and may be affected by factors beyond our control, including customs processing and weather conditions.

Import Duties and Taxes

For international orders, you may be responsible for paying import duties and taxes. These charges are not included in our prices and are your responsibility.

6. Returns and Refunds

Returns Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

• Items must be in original condition, unworn, and unused
• Original packaging and all tags must be attached
• Original receipt or proof of purchase must be provided
• Hygiene-sensitive products (ear plugs, hair & body products) are non-returnable

Return Process

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of delivery
2. Wait for authorization and return instructions
3. Securely package the item with original packaging and tags
4. Ship the item to the provided address (using a trackable service recommended)

Refunds

Refunds are processed within 3-5 business days after we receive and inspect the returned item:

• Credit Card/PayPal refunds: 5-10 business days
• Store credit: 1-2 business days

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We happily exchange items for different sizes or colors, subject to availability. For size-related exchanges, we cover the shipping costs for the replacement item.

Defective or Damaged Items

If you receive a defective or damaged product, contact us immediately at [email protected] with photos. We will arrange for a replacement or refund and provide a prepaid shipping label.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Swim Gear Central or our suppliers and is protected by international copyright laws.

You may not:

• Republish, reproduce, or distribute content from this website without our express permission
• Use our trademarks or logos without prior written consent
• Use any automated systems or software to extract data from our website

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

Swim Gear Central shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Delays or failures in performance resulting from causes beyond our reasonable control
• Inaccuracies or errors in product descriptions or prices
• Any third-party actions or content on our website

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Australia.

We encourage you to contact us first at [email protected] to resolve any issues before pursuing other remedies.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information